Question 1

When will I start seeing results?

Accepted Answer

PPC efficiency and ACoS improvements appear within 2–4 weeks of campaign restructure. Organic rank starts compounding from day 30–60 as the algorithm registers improved listing signals. Most brands see clear revenue movement by month 2 — not month 6. We set 30, 60, and 90-day targets on day one and send a performance report every Monday so you always know exactly where your account stands.

Question 2

What results can I realistically expect?

Accepted Answer

Average ACoS reduction of 38% across managed accounts. Average revenue lift of +38% within the first 90 days. 84% of new ASINs hit page 1 within 60 days of a correctly structured launch. We'll give you a specific projection for your brand on the strategy call — based on your category data and current listing health, not a generic promise.

Question 3

I've been burned by agencies before. Why is this different?

Accepted Answer

Most agencies manage one channel in isolation — ads OR listings OR creative, never coordinated. We run every system under one strategy so PPC data improves SEO decisions, which builds organic rank, which reduces ad dependency. We work month-to-month — you can leave the moment results stop making sense. That compounding effect is impossible when services are fragmented. And the month-to-month agreement means we earn your business every single month.

Question 4

When is the right time to start on Amazon?

Accepted Answer

You need at least 30% net margin after manufacturing, shipping, and Amazon fees. Minimum 500 units for a first shipment — below that the economics rarely work regardless of strategy. A product with clear market demand validated by keyword volume, not just your gut feeling. If you're unsure whether your product qualifies, the free strategy call will tell you within 10 minutes — honestly, not optimistically.

Question 5

I'm brand new to Amazon — is it too early to work with an agency?

Accepted Answer

Amazon gives every new ASIN a honeymoon window of elevated visibility at launch. If your listing isn't fully optimised when that window opens, it closes permanently. Brands that launch correctly hit page 1 in 30 days — those that fix a bad launch take 6+ months. Starting with a professional system from day one is dramatically more effective than launching yourself and trying to fix a damaged listing later.

Question 6

My sales are flat. Can you help?

Accepted Answer

Flat sales almost always trace back to one or two broken systems — not everything at once. Common causes: a listing not indexing correctly, ad campaigns bleeding spend without building rank, or a main image losing the click. We audit first, find the single biggest bottleneck, and fix that before touching anything else. Most existing accounts start moving within 30 days of the bottleneck being identified and addressed. We don't guess — we diagnose.

Question 7

How much does it cost?

Accepted Answer

Pricing is scoped to your brand size, the services required, and your growth targets. A brand doing $8K/month needs a fundamentally different system than one doing $80K/month. We share exact pricing on the strategy call after understanding your situation — no vague ranges, no surprises. There is no pressure and no obligation on that call. If we can't help you, we'll say so directly.

Question 8

Do I need to commit long-term?

Accepted Answer

Month-to-month agreements only — no 6-month retainer traps, no exit penalties. You stay because the results justify it, not because you signed something you regret. Most clients stay long-term because the numbers make the decision easy. Confidence in results makes lock-in unnecessary. If we're doing our job, you won't want to leave.

Question 9

Is this worth it at my current stage?

Accepted Answer

Under $5K/month: individual services (launch setup or listing optimisation) deliver better ROI than full management. $10K–$50K/month and stuck: PPC restructuring typically pays for itself from ACoS savings alone within 30 days. Past $50K/month: full account management generally pays for itself within 60 days from reduced wasted spend. We'll tell you honestly which tier makes sense on the strategy call — even if that means recommending a smaller starting point.

Question 10

What services do you offer?

Accepted Answer

Amazon Operations: account audit, brand launch, listing SEO, PPC management, growth automation, account health, and trademark registration. Brand & Creative: brand guidelines, brand story, brand storefront, listing images, A+ Content, and main image CTR optimisation. Full management: one team running every service under one coordinated strategy. Most clients start with 2–3 services and expand as their brand scales. We recommend the right starting point on the call.

Question 11

Do you work across multiple Amazon marketplaces?

Accepted Answer

We manage brands on Amazon US, UK, EU, Canada, Mexico, Australia, and Japan. Trademark registration available in 7 countries including USPTO, EUIPO, and UKIPO. International expansion strategy — which marketplace to enter next and when — is included in Full Management. Entering the wrong marketplace at the wrong time destroys margins. We help you sequence expansion correctly.

Question 12

What does the free 15-minute strategy call actually cover?

Accepted Answer

A quick audit of your current Amazon position — your single biggest growth gap identified before the call ends. A specific recommendation on which service tier fits your brand and budget right now. An honest assessment of whether we're the right fit — if we can't help you, we'll say so and point you toward what will. No sales script. No obligation. The call is designed to be useful whether or not you work with us.

Question 13

What does onboarding look like after I sign up?

Accepted Answer

Week 1: full account audit — we analyse your account, category, and competitors before recommending a single action. Week 2: prioritised strategy roadmap delivered with explicit 30, 60, and 90-day targets. Week 3: execution begins — you are not waiting 6 weeks to see the first action taken. You get a dedicated account manager as your single point of contact and a weekly performance report every Monday from day one.

Question 14

How do you report and communicate?

Accepted Answer

Weekly performance report every Monday: ACoS, revenue, organic rank changes, and every action taken with reasoning. Monthly strategy call to review trends, results vs targets, and adjust the plan. Your account manager responds to all messages within 1 business day — no shared inbox, no ticketing system. You'll never wonder what's happening with your account. Everything is documented, explained, and sent to you proactively.

Question 15

Can you take over an account already being managed?

Accepted Answer

Yes — about 60% of our clients come to us with live accounts currently managed by someone else or themselves. We audit first to identify what's working and what isn't, then build a transition plan. Handovers are managed with zero disruption to your active campaigns or listings. The most common scenario we see is an account that has been managed for 12+ months with no clear improvement. That's exactly what we're built to fix.

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